Talk to Us (or Roast Us)
Got a question about firefighter shirts, firefighter hats, or firehouse stickers—or just feel like telling us our designs are too salty? Same energy. Drop a note below and a real human from Septic & Salty will answer. No scripts. No corporate speak. Just straight help.
Contact form
Reach Out Without the Corporate BS
This isn’t a call center and we don’t have hold music. When you contact Septic & Salty, you’re talking to the same crew that designs, packs, and ships your firefighter apparel. Ask about firefighter shirts, fire dept hats, firefighter stickers, order updates, sizing, or store questions—we’ll shoot you a straight reply and get you back to roasting the rookie in record time.
What we can help with
- Product questions (fit, care, materials)
- Order status, address fixes, and returns eligibility
- Stock/restock plans for core designs and sizes
- Basic site issues (checkout, account, discount codes)
What we can’t promise
- Exact delivery dates (carriers control transit)
- Approval to wear items on duty (follow your department’s rules)
- Custom department orders through this site (we’re lifestyle apparel here)
We keep answers short, honest, and useful. If you’re trying to decide between sizes, want a closer look at a print, or need help with a cart error—say the word. Prefer email threads over forms? Reply to your order confirmation and it lands in the same inbox. Either way, a real person reads it, and you’ll hear back as soon as possible.
Contact FAQs (Because Apparently This Needed a Section)
Q: Can I call you?
Nope. We’re not your ex. Shoot us an email through the form—it’s faster, cleaner, and we won’t block your number.
Q: How fast will you respond?
Quicker than supply ever restocks the coffee, slower than instant noodles. Usually within 1–2 business days.
Q: Who actually reads these messages?
Us. The same salty crew who makes your firefighter shirts and hats. No outsourced call center in sight.
Q: Can I place a custom order here?
Not yet—custom gear is coming soon. For now, stick to the collections and keep an eye out.
Still Stuck? Or Ready to Stir the Pot?
Grab the gear, then come back and tell us how much trouble it caused at lineup.